All our posters are guaranteed for 1 year.

A 2-year warranty extension is available at a price of $19.99 including tax, bringing your total warranty to 3 years.

Covered by warranty:
• LED malfunction
• Power supply malfunction (mains or battery)
• LED detachment
• Detachment of the suspension rails

We cover any malfunction up to a limit of 2 replacements during the relevant warranty period.

Replacement of the complete poster under warranty:
• 1st replacement = Free
• 2nd replacement = $89.99 incl. VAT

Power system replacement under warranty:
• 1st replacement = Free
• 2nd replacement = $4.99 incl. VAT

Replacement of touch or wireless remote control under warranty:
• 1st replacement = Free
• 2nd replacement = $4.99 incl. VAT

Not covered by warranty:
• Grooves
• Broken glass

No claims will be accepted without proof of purchase, order number and any other
information that can help us locate your order.

If your LEDs do not light up, please ensure that:
• the power cable is properly plugged into an electrical outlet
• the remote control (if included) is connected to the poster cable, and the ON/OFF
switch on the remote is pressed
• make sure the battery is charged (if included)
• replace the battery in the wireless remote control (if included).

If the issue persists, you will need to return the poster in its original packaging (or similar)
for inspection and replacement.
Returns are free—please request a return slip from us.
If you do not have the original packaging, the return will be refused.
If your warranty is still valid, we will send you a new poster.
If the problem continues, please contact us by email at support@glowcanvasart.com

If the neon LEDs light up but intermittently, please contact us by email with photos or
videos of the issue: support@glowcanvasart.com.
You will then need to return the poster in its original packaging or similar for inspection and replacement.
Returns are free—please request a return slip from us.
If the original packaging is not available, the return will be refused.
If the warranty is still valid, we will send you a new poster.

The LED strip is bonded with ethyl cyanoacrylate adhesive.
However, due to atmospheric changes, the strips may occasionally detach. In such cases,
please contact us by email with photos or videos of the issue:
support@glowcanvasart.com.
You will then need to return the poster in its original packaging or similar for inspection and replacement.
Returns are free—please request a return slip from us.
If the original packaging is not available, the return will be refused.
If the warranty is still valid, we will send you a new poster.
Note: This occurrence is very rare and may only happen after around ten years.

This is a very rare case that affected a very small batch at the end of 2024.
The defect was corrected in December 2024.
You will then need to return the poster in its original packaging or similar for inspection and replacement.
Returns are free—please request a return slip from us.
If the original packaging is not available, the return will be refused
If the warranty is still valid, we will send you a new poster.

You will need to return the poster in its original packaging or similar for inspection and replacement.
If you do not have the original packaging, the return will be refused.
Returns are free of charge—please request a return slip from us.
If the warranty is still valid, we will send you a new poster.

Out of warranty, you can purchase defective items for your poster individually:
• Power supply unit
• Power cable
• Touch remote control
These products can be found in our Accessories and Warranty section.
Outside of warranty, any request for complete replacement will be impossible